Effective Bill Collection by SWSLC

Sana’a LC adopted a revenue collection method where customers can pay their water bill fully or partly in cash to water meter readers. To improve customer’s confidence with this new approach and minimize data registration and transfer errors, the utility started using hand-held devices in 2017. The PDA devices include a printer that issues the payment receipt immediately. Adopting this effective practice, Sana’a LC increased its revenues, reduced meter reading errors, enhanced customer confidence, and improved the efficiency of the overall billing and collection process

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